Cancellation Returns Exchange Policy

Subject to meeting the conditions of these Terms of Service, we offer a “no questions asked” free returns policy if you initiate a return request within 7 days of delivery of your Order. Please note that certain items are not returnable and we will label the items non-returnable either in the item description page or at checkout, so make sure you verify this before you place your Order. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

  • The items must remain unaltered, unused, unworn, unwashed, undamaged, and in their original condition (or the condition in which they were received by you from us or our delivery agents).
  • The items must be returned with all original:
    • Packaging.
    • Box
    • Dust covers.
    • All labels, tags and instructions still attached.
  • Authenticity cards, where provided, should also be returned;
  • The original Order confirmation and invoice.
  • Return authorization label.
Items can be returned by arranging collection from your delivery address in the UAE by either:
  1. Contacting us by emailing us [email protected]; or
  2. Logging into the My Account/Order History section of the Website and submitting an Order return request.

Remember to complete and include the returns label you received with your Order package to avoid delays in processing your return. We will aim to process your return within 3-5 working days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service.

We provide a flexible return policy to enhance your online shopping experience for added convenience. We do monitor the quantity of returns and reserve our right to either close your Ammares account or limit your ability to place future orders should your return behaviour violate our Returns Policy. However, nothing in this Returns section is intended to affect any consumer rights that you may have under the laws of the United Arab Emirates.

NON-RETURNABLE ITEMS

Due to hygiene reasons, we don’t accept returns for sleepwear such as pyjamas, lingerie, face masks, swimwear, and undergarments unless the product was received damaged during shipping and retains its original packaging.

EXCHANGES

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

  • Exchange feature is only available for customers in the UAE.
  • You can exchange an item for a different size only if it’s the same product.
  • The exchange order is only created after the return is approved.
  • If there are technical issues during order creation after the

return, the customer will get store credits regardless of the original payment method.

  • On placing an exchange request the same can be cancelled at any point.
  • Orders paid with Buy Now Pay Later options are not eligible for an exchange request.
  • Exchanges are only for eligible items with the same price, and must be returnable.
  • Orders placed using store credit will not be eligible for exchange.
DAMAGED GOODS AND WRONG ITEMS

If an item in your Order is received damaged or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 7 days of delivery of the Order to you. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.

REFUND PROCESS

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund.

Your refund will be paid back to you depending on your original payment method:

  • Credit or Debit Card payments are refunded back to the original payment card used to make the purchase unless you opt for a refund in store credit, in which case the full refund value will be credited to your Ammares account to be applied to future purchases, store credit must be used within 12 months from issue date;
  • Refunds to Credit or Debit will be processed within 10 to 45 days, depending on your bank.
  • Cash on delivery payments are refunded as store credit;
  • Store credit used on a purchase will be refunded back to you as store credit;
  • If you paid using a Delayed Payment Provider, your refund will be

processed in accordance with the Delayer Payment Provider’s terms and conditions.